Tracks

Areas of Focus to Drive Real Growth

HUMAN-FIRST LEADERSHIP

Leadership today requires more than a combination of business acumen and technical knowledge. Lost in this equation is the human element; the ability to inspire individuals to go beyond social norms and expectations and treat each other as they would want to be treated. In this track, learn how to practice the skills necessary to be an ethical change agent and motivational leader for your company.


 

EVOLVING YOUR CS PROGRAM

New to customer success or looking to brush up on the latest best practices? In this track, we’ll dive deep into the tactics necessary to become a great CSM and lead successful CS organizations.

Our speakers are practitioners and thought leaders who will share concrete strategies to help your day-to-day. You’ll learn best practices around CS management (e.g., effective EBRs, health scores, managing to metrics and goals) as well as taking CS to the next level across your company.


 

DRIVING CUSTOMER-CENTRIC TRANSFORMATION

Delivering customer success in an enterprise company is easier said than done. True customer success requires the efforts of not one department, but an entire company. In this track, you’ll learn strategies so you can organize and implement customer success as a company-wide imperative.


 

GROWING REVENUE THROUGH CUSTOMER SUCCESS

It’s common knowledge that customer success leads to retention, expansion, and advocacy. But imagine how much better you could do if everyone worked together? In this track, you’ll learn processes and strategies to build better partnerships with other departments and make better use of your partner channel network.


 

BUILDING PRODUCTS THAT DRIVE GROWTH

It’s a business imperative to deliver intuitive, delightful, and impactful products in today’s customer-centric world. In this track, hear how industry leaders developed user-centric products using thoughtful strategy, customer insights, and product analytics that led to scalable growth.


 

SCALING CUSTOMER SUCCESS

When you have one product and one customer, customer success is manageable. However, as businesses grow, customer success becomes a whole new animal. “Delivering more with less” is the common challenge for growth-minded startups and industry leading enterprises alike. In this track, hear how our diverse lineup of CS experts built processes and leveraged technology to scale and optimize their programs.


 

GAINSIGHT CUSTOMER SHOWCASE

Gainsight customers share their stories around planning, executing, and realizing value through customer success and product experience.


 

GAINSIGHT ADMIN SUMMIT

Customer success operations takes the stage to share how they drive meaningful results for customers and businesses alike. Learn the strategies, technology, and processes they use to be successful.


 

GAINSIGHT ELEMENTS WORKSHOP

Gainsight’s Elements of Customer Success are prescriptive processes based on hundreds of implementations and decades of experience. These hands-on workshops, led by Gainsight experts, will leave you with tangible takeaways.